Behavioral health is booming — and the pressure is on. Demand is rising, acuity is increasing, care teams are hybrid, budgets are tight — and most organizations still rely on outdated tools that weren’t built to support the modern, scalable care models their clients need.

Healthie changes that. Our flexible, API-driven platform empowers over 38,000 providers to serve more than 14 million active clients — helping behavioral health teams move faster, scale smarter, and keep care personal.

Whether you’re launching a new offering or expanding nationally, here’s why leading behavioral health and substance use organizations choose Healthie to power their growth.

Smart Workflows for Scalable, Personalized Care

Behavioral health care is a process — not just appointments. Healthie automates your day-to-day workflows so your team can focus on clients, not clicks.

From day one, our customers streamline:

• Centralized intake across markets and provider types
• Scheduling workflows across in-network and OON providers
• Custom documentation that supports your unique care model

Take Pelago, a behavioral health provider focused on substance use and behavioral change. Their legacy EHR couldn’t keep pace with rapid growth, so switching to Healthie’s API-first platform freed their engineering team to focus on building features unique to their model. 

Director of Engineering Josh Hill sums it up: “Healthie lets us build on a stable foundation while focusing our resources on what makes Pelago unique.” 

This approach has enabled Pelago to serve tens of thousands of active members with scalable scheduling, charting, and smart form workflows. Today, Pelago serves tens of thousands of active members, leveraging scalable scheduling, charting, and smart form workflows to keep care personal and efficient.

That’s why behavioral health organizations trust Healthie to power what matters most: client connection, team efficiency, and clinical excellence — with less admin, more visibility, and zero workarounds.

Fast, Flexible Implementation for Every Stage of Growth

Healthie meets behavioral health teams where they are, whether launching a first pilot or scaling across dozens of states. Brightline, a national leader in pediatric behavioral health, faced the challenge of coordinating care for children, teens, and families in all 50 states. They chose Healthie because of its provider-centric design and robust API integrations, which streamlined scheduling, communication, and documentation. According to Brightline’s Lead Product Manager, Parisa Soraya, “Provider satisfaction is key for us. Healthie gives us the flexibility and features to scale while keeping our care teams happy.”

For fast-scaling teams, Healthie makes it easy to move fast without cutting corners:

• Prebuilt clinical workflows you can launch on Day 1 — then customize as you grow
• Real-time testing environments to keep product and engineering teams moving
• Modular implementation that supports phased rollouts and quick pivots
• Embedded onboarding tools and client education workflows to reduce time-to-care
• Robust API access to connect your tools, automate ops, and stay developer-friendly

Noma Therapy, a virtual clinic specializing in complex conditions like depression, anxiety, and PTSD, launched their full offering in just two weeks by configuring Healthie’s built-in tools. Gabriel Strauss, Head of Product & Growth, notes that Healthie’s flexibility and developer support allowed them to build seamless API-based integrations that streamline workflows and enhance the patient experience — while saving up to $100K per year on in-house development solutions. 

“Healthie helped us move quickly, without sacrificing quality of care,” he says.

These organizations share a common goal: to provide personalized, comprehensive care — and they’ve chosen Healthie as the infrastructure to support it.

API-Driven Infrastructure That Evolves With You

We know that behavioral health organizations aren’t just looking for an EHR — they're looking for a strategic partner in their long-term growth. Healthie’s API-first architecture was thoughtfully built with that partnership in mind — to provide infrastructure that delivers end-to-end flexibility for customization and scale. Here's how Healthie stands out:

• End-to-end flexibility: Customize charting, forms, and intake flows for different levels of care, acuity, and patient needs.
• Best-in-class API: Power integrations, automate workflows, and extend Healthie into your broader data ecosystem. Our API is used to make 1 billion API calls every month! 
• High provider satisfaction: A modern, intuitive interface that reduces clicks and supports clinical efficiency.
• Rapid go-live timelines: Most orgs go live within 2–8 weeks with tailored onboarding and hands-on implementation support.
• Patient-centric engagement tools: Automated reminders, secure messaging, mobile access, and on-demand care tools that keep clients engaged between visits.

Moneta Health, a virtual clinic serving older adults with cognitive impairment, found in Healthie a partner capable of matching their unique needs. 

COO Jennifer Flexman shares, “We increased clinical efficiency by nearly 50%. Before Healthie, our clinical team was burdened by manual workflows and fragmented tools. With Healthie, we launched in just 60 days, giving us the confidence to bring our service to market faster than planned.” 

Moneta leverages Healthie’s customizable charting, streamlined intake flows, and secure communication tools to improve satisfaction for both clients and clinicians.

In particular, these organizations focused on high-acuity care and multi-specialty coordination have leveraged the API to embed Healthie directly into their internal workflows — allowing product and clinical teams to move fast while maintaining compliance and consistency.

A Platform That Supports the Whole Ecosystem of Care

Healthie goes beyond traditional EHR functionality to power comprehensive care delivery. From intelligent provider-client matching to acuity-specific care plans, our platform supports true care at scale:

• Scheduling: Timezone-smart, availability-aware scheduling built for hybrid teams. Our calendar tool is designed for even the most robust, high-scale organizations – with 26.7M sessions completed on Healthie to-date. 
• Intake & Matching: Smart intake logic and patient tagging to route clients to the right provider.
• Charting & Data: Customizable mental health templates with the ability to track outcomes over time.
• Patient Engagement: Messaging, automated reminders, and telehealth tools in one place
• Admin Workflows: Triggered tasks, intake automations, and backend integrations to lighten the operational load

Arise launched in just 30 days by leveraging Healthie’s published product roadmaps — which saved them months of trialing alternative solutions or building their own platform. They now use Healthie’s infrastructure to build out core functionalities patients and providers need, with growth potential through future API integrations.

Being Health, a mental health clinic delivering psychiatry, psychotherapy, and innovative treatments like Spravato and ketamine therapy, leverages Healthie’s API access to integrate all services into one seamless system — enabling them to deliver high-touch, integrated care with confidence.

These tools have enabled behavioral health organizations to run virtual-first, hybrid, or hub-and-spoke care models — delivering high-touch care while keeping operations lean and tech-enabled.

Ready to Power What’s Next in Behavioral Health?

What unites these diverse organizations is a shared need for a platform that grows with them, adapts to complex care models, and supports both the clinical and operational sides of their work. Healthie’s modular infrastructure, powerful API, and patient-centered tools allow teams to customize intake, charting, scheduling, and engagement — all within one secure, easy-to-use system.

For behavioral health organizations, this means less time on admin and more time delivering meaningful care. It means supporting hybrid teams across time zones with smart scheduling and automated reminders, capturing outcomes, and maintaining seamless communication without juggling multiple disconnected tools.

As the behavioral health landscape continues to evolve, organizations need a technology partner that can keep pace — not only a platform, but also a partner. Healthie’s commitment to ongoing innovation and collaborative support has made it the foundation for some of the most forward-thinking behavioral health providers in the country.

Whether you’re launching your first virtual program or expanding your reach nationally, Healthie provides the tools and flexibility to power your growth, improve provider satisfaction, and most importantly, enhance client outcomes, and deliver better care.

Ready to build the future of behavioral health care? 

Request a demo today.