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Answers to Your Healthie Questions
How Healthie Works
Healthie is a cloud-based practice management and telehealth platform for nutrition and wellness professionals.
What this means is that all of the tools you need to run your business and work with clients are organized into one portal, that you can log into and access from anywhere, including your phone. When you work with a client on Healthie, they automatically receive a secure login to access their own Client Portal. Healthie connects you to your business, and connects you to every client that you work with.
Offering the most comprehensive suite of features, Healthie enables nutrition and wellness professionals to provide modern and accessible healthcare.
Core features include:
- Client Engagement Portal
- Electronic Paperwork
- Scheduling
- Wellness Programs
- Telehealth & Webinars
- Billing
- Insurance Billing & Superbills
- Mobile App
- Cloud-Based EHR
All Features Include:
- Access from any device: desktop, laptop, tablet, and mobile phones
- HIPAA and PCI-compliant security
- Integrations and resources to fit your specific needs
- Range of customization and white-labeling options
- Extensive support and resources
Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, PIPEDA-, GDPR- and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page. Protecting your client’s information is our number one priority.
Healthie includes a web and mobile portal for both providers and clients to access for seamless, secure, and on-the-go care. Watch this brief overview video to walk through the core aspects of the Healthie platform.
Getting started with Healthie is easy (and free).
- Start your free trial to gain access to your Healthie Provider Account. This gives you immediate access to the platform and features.
- Sign up for our series of onboarding live-classes to help you learn how to set up your account and make the most of the platform.
- Choose the plan that works best for your business. Healthie’s plans start small and scale for group practices, organizations, and enterprises.
Healthie is used by nutrition and wellness professionals across multiple professions and specialties. From eating disorder specialists, to diabetes educators, and athletic departments, you can work with clients of all health-needs.
With hundreds of customizations and settings, Healthie is designed to adapt to your business and client needs. If you don’t see your profession listed below, send us a message to hello@gethealthie.com to learn more about how Healthie can be used for your business.
Healthie enables organizations of all sizes to navigate the back-office needs of business and build ongoing relationships with clients, including:
Healthie helps you run your business in a more efficient way, and connect with clients, but providing all of the tools you need. Here are some of the ways that Healthie supports your practice:
- Back-office tools including scheduling & billing
- Electronic Health Record for documenting appointments & assessments
- Telehealth for individual & group virtual care
- Client engagement including messaging, journaling, nutrient tracking, and goal setting
Learn more about the individual features Healthie offers here.
Healthie helps you put the systems and workflows in place that will elevate your practice and client care. Unlike competitors, Healthie is truly all-in-one, with our features directly built-in to the platform. This means no 3rd party accounts and logins are required. Simply have one account and one log in to access your business and clients.
- Automates your administrative work
- Streamlines business operations
- Enables you to track your business growth and performance
- Facilitates engaging relationships with clients
- Keeps your business and client information secure
- Allows you to always stay connected to your business and clients
See all Benefits.
How To Access Healthie
Healthie is used in over 35 countries today, including in North America, South America, Europe, Asia, and Africa. Healthie is HIPAA, PIPEDA, GDPR, and PCI-compliant and maintains international top-level security standards.
Additionally, for non-English speaking clients, the platform facilitates international language and communication, as well as secure credit card payment processing in over 180 countries.
Features of Healthie's platform can be customized for use outside of North America. Moreover, the platform is largely icon-based, making it easy for clients to navigate
Learn more about Healthie for providers residing outside of the United States here.
No matter what stage your business is in, Healthie adapts to meet your needs. Whether you’re a solo practitioner getting ready to work with clients, or a large organization looking to engage with clients, we offer a solution that works.
Providers use Healthie at all stages of their business:
- Practitioners just starting a private practice use Healthie to ensure that the time they can devote to building their business is invested in growth.
- Practitioners with an existing private practice use Healthie to grow their businesses, while improving efficiency and increasing revenue.
- Group practices use Healthie to scale their businesses efficiently and to support and establish additional revenue streams.
- Enterprises use Healthie to expand the scope of nutritional care offerings provided to their client base, bolster community engagement programs, track health data, report outcomes, and provide virtual services.
- Clients use Healthie, whether they’re starting their health and wellness journey, addressing a specific challenge, or refining their approach.
- If you’re already a Healthie member, log in here.
- If you’re ready for your free trial sign up here.
- If you’d like to schedule a walk through of the platform, schedule one here. A Healthie team member will show you the features, answer your questions, and talk about best practices based on your specific needs.
- If you’re interested in learning how Healthie can be used in your hospital system, grocery store, government program, or other organization, book time with us here.
You can start using Healthie immediately. We prioritize making the platform intuitive and easy, so you can learn it on your own, but we also love helping you get started. You can book time with our team to set up your account here. This can be a quick overview or a multi-session deep-dive into specific features. We walk you through the entire platform to ensure you are set up for success - on Healthie and in your business.
Absolutely, in fact, we recommend it. Add real (or test) clients to your account to see how your clients will experience Healthie.
Healthie Technology & Security
Healthie is a cloud-based technology platform, so it is accessible from all devices: desktops, laptops, tablets, and mobile phones. You can access Healthie on different internet browsers - like Chrome, Safari, or Firefox, and on operating systems like Windows, Mac, and Linux. We have both iOS and Android apps available for both providers and their clients. Video chat for virtual appointments requires devices with a working camera and microphone.
Healthie integrates with leading fitness, payment, scheduling, communication, and CRM tools, including:
- Sync your Healthie calendar with your personal calendar (Google, iCal, Outlook)
- HIPAA-Compliant Zoom
- Fitbit
- Apple Health
- Google Fit
- Fullscript
- InfusionSoft
- Shopify
- e-Labs
- e-Prescribing
For more about these integrations, or to see if Healthie integrates with a solution you use, visit our Integrations page.
Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, PIPEDA-, and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page.
Yes. We sign a Business Associate Agreement (BAA) with our providers to guarantee that personal health information is stored and used in accordance with HIPAA guidelines.
Healthie Billing & Fees
Yes! You can try the Small Practice and Practice Plus plans for free during your 14 day free trial. You can freely up- and downgrade during your trial without getting billed.
We suggest you join our free Live Classes, review our Getting Started Help Guide, and watch our recorded tutorial videos during your trial. These resources will help you understand Healthie's core features, and assist you in personalizing your account.
You can also add real (or test) clients to your account during your trial, which is recommended!
During the trial period, you are not committing to a plan, and you’ll be able to cancel at any point within your 14 day period.
Healthie offers monthly and annual payment options, with discounts if you pay upfront. On our plans (with the exception of our Enterprise plan in which you’ve signed a specific contract), if you submit a notice to cancel, you will not be billed again. Healthie does not offer pro-rated refunds for unused days/months.
You’ll receive a trial-ending email reminder 3 days before your trial ends or you can send a request to hello@gethealthie.com. No questions asked!
Support Healthie Provides
Training is included as part of your subscription to Healthie, and we take pride in providing best-in-class care and support for our community.
- We offer one-on-one phone calls, video meetings, chat, and email communication - even on the weekend. We also regularly host group webinars on topics like getting the most out of Healthie, and offer a help guide and video how-tos. Join a live class today.
- We also offer free resources for starting and growing your business, which include ebooks, business and marketing bootcamps, and blog posts.
Yes. We take the lead on migrating your information from other systems, whether you’re using another EMR or an Excel spreadsheet. To initiate this, please e-mail hello@gethealthie.com.
Read more about this process on our Migration page.
Our team is here to support you. To reach us, you can:
- Live Chat with us by clicking on the chat box in the lower right corner of this screen
- Email us at hello@gethealthie.com
- Join the Healthie Community Group on Facebook for peer support
- Book a call with us here
