Answers to Your Healthie Questions
How Healthie Works
Healthie is the leading headless EMR in digital health. We offer the most robust API-first infrastructure for virtual-first collaborative care.
High-growth digital health companies leverage Healthie’s modular, fully-brandable suite of solutions — EMR, scheduling, patient engagement, automated workflows, billing, reporting — to stand up and scale their virtual care solutions.
Our mission is to empower the next generation of virtual-first care. We do this by creating best-in-class tools for our users:
- Patients: Our consumer-grade web & mobile apps have been used by 1M+ patients and are designed specifically for engagement.
- Clinicians & Coaches: Our intuitive clinical tools have been trusted by 1,000s of providers to deliver care.
- Product & Engineering: Our robust APIs enable developers to query any part of our platform and our marketplace of integrations is unparalleled — giving developers the ability to integrate Healthie with almost any third-party tool.
Core features include:
- Client Engagement Portal
- Electronic Paperwork
- Wellness Programs
- Telehealth & Webinars
- Insurance Billing & Superbills
- Mobile App
- Cloud-Based EHR
All Features Include:
- Access from any device: desktop, laptop, tablet, and mobile phones
- HIPAA and SOC-2 Compliance
- Integrations with your tech stack
- Range of customization and branding capabilities
- Extensive support and resources
Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, SOC-2, PIPEDA-, GDPR- and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page. Protecting your client’s information is our number one priority.
Healthie includes a web and mobile portal for both providers and clients to access for seamless, secure, and on-the-go care. Watch this brief overview video to walk through the core aspects of the Healthie platform.
Getting started with Healthie is easy (and free).
- Start your free trial to gain access to your Healthie Provider Account. This gives you immediate access to the platform and features.
- Sign up for our series of onboarding live-classes to help you learn how to set up your account and make the most of the platform.
Our customers include prominent digital health companies that have raised $2B+ in venture capital and range from 5-person startups to multi-billion-dollar companies. In partnership with Healthie, they care for patients across the full spectrum — from preventative health & wellness to complex chronic care management.
With hundreds of customizations and settings, Healthie is designed to adapt to specific business needs. Our organizations offer coordinated care that span multiple specialties, including:
Yes. Healthie is an API-first platform, and we make available the same API that we use, to customers on our Enterprise plan. When you access Healthie's API, you get all features included in Healthie, and Healthie's API documentation offers support for our entire feature suite. Moreover, you get the same exact API, feature set, documentation, and updates that Healthie's team uses internally to build the front-end product. As a result, there are no feature gaps between Healthie's UI and the API.
We see customers use the API to do everything from:
- Building out fully custom web & mobile apps
- Processing automations
- Analytics dashboards
- Building Custom UIs
Additional information about Healthie's API:
- Healthie's API processes tens of millions of requests a month, across hundreds of thousands of active users.
- Healthie's API is backwards compatible. As Healthie updates the API and platform, your API access is automatically updated.
- Healthie's API utilizes GraphQL. Healthie is built on Ruby / Post Gres, React, React Native, Swift, Java
Healthie helps you run your business in a more efficient way, and connect with clients, but providing all of the tools you need. Here are some of the ways that Healthie supports your practice:
- Back-office tools including scheduling & billing
- Electronic Health Record for documenting appointments & assessments
- Telehealth for individual & group virtual care
- Client engagement including messaging, journaling, nutrient tracking, and goal setting
Learn more about the individual features Healthie offers here.
Healthie helps you put the systems and workflows in place that will elevate your practice and client care. Unlike competitors, Healthie is truly all-in-one, with our features directly built-in to the platform. This means no 3rd party accounts and logins are required. Simply have one account and one log in to access your business and clients.
- Automates your administrative work
- Streamlines business operations
- Enables you to track your business growth and performance
- Facilitates engaging relationships with clients
- Keeps your business and client information secure
- Allows you to always stay connected to your business and clients
See all Benefits.
How To Access Healthie
Healthie is used in over 35 countries today, including in North America, South America, Europe, Asia, and Africa. Healthie is HIPAA, PIPEDA, GDPR, and PCI-compliant and maintains international top-level security standards.
Additionally, for non-English speaking clients, the platform facilitates international language and communication, as well as secure credit card payment processing in over 180 countries.
Features of Healthie's platform can be customized for use outside of North America. Moreover, the platform is largely icon-based, making it easy for clients to navigate
Learn more about Healthie for providers residing outside of the United States here.
Healthie works with thousands of virtual-first organizations at all stages of their business. Get started with Healthie as you launch, and know that you'll continue to build on a scalable solution that your product team, clinical team, and clients will love.
Digital Health companies use Healthie at all stages of their business:
- Early stage startups: Leverage our foundation to focus on product market fit
- Scaling organizations: Build on a modern, API-first platform that supports your hyper-scale.
- Enterprisess: Wse Healthie to expand the scope of care offerings and avoid re-creating the wheel.
- If you’re already a Healthie member, log in here.
- If you’re ready for your free trial sign up here.
- If you’d like to schedule a walk through of the platform, schedule one here. A Healthie team member will show you the features, answer your questions, and talk about best practices based on your specific needs.
- If you’re interested in learning how Healthie can be used in your hospital system, grocery store, government program, or other organization, book time with us here.
You can start using Healthie immediately. We prioritize making the platform intuitive and easy, so you can learn it on your own, but we also love helping you get started. You can book time with our team to set up your account here. This can be a quick overview or a multi-session deep-dive into specific features. We walk you through the entire platform to ensure you are set up for success - on Healthie and in your business.
Absolutely, in fact, we recommend it. Add real (or test) clients to your account to see how your clients will experience Healthie.
Healthie Technology & Security
Healthie is a cloud-based technology platform, so it is accessible from all devices: desktops, laptops, tablets, and mobile phones. You can access Healthie on different internet browsers - like Chrome, Safari, or Firefox, and on operating systems like Windows, Mac, and Linux. We have both iOS and Android apps available for both providers and their clients. Video chat for virtual appointments requires devices with a working camera and microphone.
Healthie integrates with leading fitness, payment, scheduling, communication, and CRM tools, including:
- Sync your Healthie calendar with your personal calendar (Google, iCal, Outlook)
- HIPAA-Compliant Zoom
- Apple Health
- Google Fit
For more about these integrations, or to see if Healthie integrates with a solution you use, visit our Integrations page.
Keeping your data safe is of the utmost importance to us. Healthie is HIPAA-, PIPEDA-, and PCI-compliant, to protect and secure personal health information. Healthie continually undergoes rigorous internal and third-party audits to maintain our high level of security. For more details on our security measures, visit our Security page.
Yes. We sign a Business Associate Agreement (BAA) with our providers to guarantee that personal health information is stored and used in accordance with HIPAA guidelines.
Healthie Billing & Fees
Yes! We offer a 14 day free trial, with access to our core features. Alternatively, you can sign up for our Starter plan, which is free indefinitely for up to 10 clients.
Join our free Live Classes, review our Getting Started Help Guide, and watch our recorded tutorial videos.
We also recommend that you add real (or test) clients to your account during your trial to build out your workflows.
During the trial period, you are not committing to a plan, and you’ll be able to cancel at any point within your 14 day period.
Healthie offers monthly and annual payment options, with discounts if you pay upfront. On our plans (with the exception of our Enterprise plan in which you’ve signed a specific contract), if you submit a notice to cancel, you will not be billed again. Healthie does not offer pro-rated refunds for unused days/months.
You’ll receive a trial-ending email reminder 3 days before your trial ends or you can send a request to firstname.lastname@example.org. No questions asked!
Support Healthie Provides
Training is included as part of your subscription to Healthie, and we take pride in providing best-in-class care and support for our community.
- We offer one-on-one phone calls, video meetings, chat, and email communication - even on the weekend. We also regularly host group webinars on topics like getting the most out of Healthie, and offer a help guide and video how-tos. Join a live class today.
- We also offer free resources for starting and growing your business, which include ebooks, business and marketing bootcamps, and blog posts.
Yes. We take the lead on migrating your information from other systems, whether you’re using another EMR or an Excel spreadsheet. To initiate this, please e-mail email@example.com.
Read more about this process on our Migration page.
Our team is here to support you. To reach us, you can:
- Live Chat with us by clicking on the chat box in the lower right corner of this screen
- Email us at firstname.lastname@example.org
- Join the Healthie Community Group on Facebook for peer support
- Book a call with us here