Healthie-powered operations have Timber Creek on track for 30% growth in 2026
Operational efficiency unlocked new client capacity while reducing administrative costs.
Many EHRs are built for solo or small practices — and operators often don't feel the strain until their team grows beyond a handful of clinicians. For Timber Creek, switching to Healthie in September 2025 gave them the operational foundation to grow without adding administrative overhead.
- 10% client growth year-to-date — without adding clinicians
- 30% growth targeted for the full year, supported by leaner operations
- $5,000 reduction in admin costs year-to-date, driven by time saved on claims and follow-up calls
- Near-touchless claims processing via integrated Keragon and ClaimMD workflows
- Zero client data re-entry through a Jotform-to-Healthie intake flow built on Keragon
- Strong clinician retention maintained through a smoother backend experience, freeing leadership to reinvest in their team
"Having claims be near-touchless is a huge win.” We had to look at every single claim before — automating that has been enormous for us." — Melissa Cuthbert, MBA, Executive Director, Timber Creek
Growth exposed the cracks in Timber Creek's operational workflows
What worked for a small practice became a daily burden as Timber Creek's team and patient volume grew.
When Melissa and Andrew Cuthbert founded Timber Creek in 2018, they started with a single clinician and a straightforward EHR. By the time their practice had grown to 23 clinicians running 80–100 appointments a day across two Michigan locations, their tools hadn't kept pace.
Timber Creek spent one year on TherapyNotes before moving to SimplePractice, where they remained until 2025. As the practice scaled, the limitations became harder to work around. "There were small things that just didn't meet our needs," says Cuthbert. The team needed telehealth, seamless integrations, and a billing workflow that could handle high appointment volume without manual intervention — capabilities that became increasingly critical as they grew busier. Clinicians also couldn't convert intake forms directly into first notes, adding friction to every new patient encounter.
To find a better fit, Cuthbert surveyed her clinicians directly. Their feedback became the blueprint for evaluating a new EHR — one built to flex around how Timber Creek actually works.
Healthie unified Timber Creek's disconnected workflows
Healthie’s configurable EHR replaced manual workarounds with connected, near-touchless workflows.
As Timber Creek scaled, the need for a truly integrated platform became critical. "As we got busier, we needed our tools to talk to each other, which was not possible on our previous EHR," says Cuthbert. Without that connectivity, the team found themselves duplicating work across disconnected systems.
Healthie offered a different model – a robust native feature set with a configurable platform that embraces best-in-class third-party tools. For Timber Creek, that meant connecting Keragon and ClaimMD for near-touchless claims processing, converting intake forms directly into first notes, and visually tracking behavioral health outcome measures like the GAD-7 and PHQ-9 over time. They're also finalizing a Jotform-to-Healthie intake flow via Keragon, eliminating client demographic re-entry entirely.
For practice owners considering a migration, Cuthbert notes: “Moving EHR systems is a big lift — be intentional about giving yourself time and space to prepare. Being able to connect with a Healthie team member live via Zoom was invaluable. We did this several times to solve problems as they came up.”
