Healthie’s AI Scribe cuts 16 hours of documentation per clinician and boosts appointments
Real-time, standardized notes improve billing accuracy, streamline workflows, and strengthen provider referrals.
Rhode Island Nutrition Therapy faced significant documentation challenges, including time-consuming charting, inconsistent notes, and provider burnout, which limited capacity and operational efficiency.
The group practice saw measurable impact almost immediately after adopting Healthie’s AI Scribe. “From an operational standpoint, the ROI was immediate,” Wendy Leonard shares. With charting completed in-session, each clinician now saves roughly 16 hours per month, allowing them to increase capacity without adding staff hours.
AI Scribe also enabled the practice to launch new initiatives — most notably their long-planned VIP Provider Program — by standardizing high-quality communication that was previously impossible to maintain manually.
This consistency has strengthened referral relationships and created a clearer, more predictable workflow across the practice.
Key outcomes include:
- 16 hours saved per clinician per month.
- 10–15 additional appointments per RD per month.
- Stronger billing accuracy and fewer documentation-related delays.
- Seamless, standardized communication to referring providers.
- Increased referral volume and deeper provider engagement.
- Ability to launch the VIP Provider Program and scale services more confidently.
“Every referring provider now receives a clear, professional summary of what we’re working on with their patients — and our referrals have noticeably increased because providers can actually see our impact.” –Wendy Leonard, MS, RDN, Owner of Rhode Island Nutrition Therapy
Rhode Island Nutrition Therapy’s previous scribing solution contributed to administrative burden
A disconnected, time-consuming documentation process required extensive edits and led to inconsistent notes across providers.
Rhode Island Nutrition Therapy faced mounting documentation challenges that strained clinician capacity and slowed operational efficiency.
As Practice Owner Wendy Leonard, MS, RDN, describes, “Our dietitians used to spend 15 minutes on charting for every hour of face-to-face time.” Despite using templates and an external AI transcription tool, their workflow required significant manual editing inside Healthie.
“We frequently faced evening and end-of-week backlogs to finish notes and stay compliant,” she explains.
This fragmented approach created inconsistent documentation quality across the team of seven clinicians. “Because we used a mix of templates, AI outputs, and manual edits, documentation quality and structure were inconsistent between providers.”
The administrative burden also contributed to clinician fatigue and limited the team’s ability to scale services or launch new programs. As Leonard notes, “The constant pressure of documentation contributed to significant provider fatigue.
These inefficiencies ultimately pushed the practice to explore a more integrated, reliable, and sustainable AI scribing solution.
Rhode Island Nutrition Therapy automates the documentation process with Healthie’s AI Scribe
Healthie’s native solution strengthens team collaboration and relieves provider fatigue.
Implementing Healthie’s AI Scribe enabled Rhode Island Nutrition Therapy to streamline documentation directly within their existing charting workflow. Notes now generate in real time, inside Healthie, using the practice’s preferred style and structure. As Leonard explains, clinicians “only need a quick review instead of extensive editing or rebuilding,” which has essentially eliminated after-hours charting and relieved clinician fatigue.
The benefits extend far beyond individual documentation speed. “AI Scribe has strengthened collaboration across our entire team,” Leonard shares.
With clean, consistent notes available immediately after each visit, every department works from the same high-quality information.
Billing teams receive complete documentation the first time, reducing back-and-forth and speeding up claim submission.
Administrative staff can rely on clearly structured notes for authorizations, follow-ups, and referrals, reducing errors and delays.
Clinicians also communicate more effectively with one another because notes follow a predictable structure.
“Healthie’s AI Scribe has been one of the most impactful changes we’ve made in our practice.”
The solution also supported new initiatives, such as the VIP Provider Program, by standardizing high-quality communication with referring providers. As a result, clinicians save approximately 16 hours per month each, can accommodate 10–15 additional visits, and have strengthened provider engagement and referral volume — all while maintaining high standards of care.
“Our dietitians used to spend 15 minutes on charting for every hour of face-to-face time. Now documentation is essentially done during the visit. We've cut our charting time by 70-80%, eliminating backlogs with billing and provider communication, and we have been able to fill that time with other patients needing care.”
