Pro Health see quantifiable outcomes across patient access and operational efficiency
Weeks after migrating to Healthie, Pro Health has unlocked the ability to scale.
Since moving to Healthie, Pro Health has materially improved patient access, reduced administrative overhead, and unlocked the operational capacity to scale into new markets.
With Healthie, Pro Health Psychiatry experienced:
- 75% reduction in cancellation rate: Patient cancellations dropped from 15 to 20% down to 4 to 5% after automating intake through Healthie's API. Patients now reliably complete paperwork before their first appointment.
- Administrative staffing decoupled from provider growth: The prior 1:2 office-staff-to-provider ratio has been eliminated. The existing administrative team has capacity headroom while the clinical roster scales from 9 to 14 clinicians concurrently.
- Zero-incident go-live: Migration from Tebra to Healthie completed without a single launch-day issue.
- Multi-state expansion now operationally viable: With administrative constraints resolved, Pro Health is actively expanding into New York and targeting Minnesota, a strategically underserved state for psychiatric access, within six months.
What happens when patient demand outpaces your EHR?
Manual intake, fragmented SMS, and a linear staffing model threatened to cap growth.
Pro Health Psychiatry launched in 2023 as a solo outpatient practice in Irvine, CA. Within two years, high patient demand fueled rapid growth to nine clinicians across multiple subspecialties. That growth revealed two operational bottlenecks. First, every two providers required one additional office staff member just to manage coordination. Second, a 15 to 20% patient cancellation rate driven by incomplete intake paperwork. At 200 to 300 new patient appointments per month, both were significant.
Both problems traced back to the same infrastructure gaps. Tebra's SMS system routed outbound communications across three separate phone numbers, so patient replies frequently failed or went unanswered. The intake workflow was only partially automatable, and what the platform couldn't handle defaulted to manual: staff-initiated calls, text reminders, and follow-ups chasing incomplete paperwork. In a high-volume psychiatric context where medication continuity and care coordination are tightly interdependent, incomplete intake had both revenue and clinical consequences.
Pro Health uses Healthie’s extensible API to eliminate bottlenecks
Automated intake, Zocdoc integration, and a mobile-first provider experience built for telehealth at scale.
After previous EHRs failed to meet even 40% of the practice's requirements, founder and CEO Jacob Olsen heard about Healthie through Nina at Three Rivers Mental Health. What she described wasn't just a better out-of-the-box product — it was a platform so configurable that practices could build exactly what they needed on top of it. For Pro Health, that meant the operational infrastructure to grow without constraint.
On Healthie, Pro Health automated end-to-end intake via the API: form delivery, reminders, and follow-up escalations now execute programmatically, without staff intervention. The Zocdoc integration brought same-day appointment bookings directly into Healthie, connecting discovery and scheduling in a single thread. AI scribe integration eliminated the manual step of porting notes from an external documentation tool into the clinical record.
For providers in a fully mobile telehealth environment, the Healthie provider app removed a structural gap none of the prior platforms had addressed — prescriptions, chart review, and session management all accessible via mobile.
Looking ahead, Pro Health will continue to build on Healthie with Remote Therapeutic Monitoring (RTM), full migration from Jotform to Healthie's PDF editor, and an iFrame-based dashboard integrated natively into the Healthie interface.
