Healthbreak experience scalable operations and elevated customer experience with Health
Healthie’s robust tooling and suborganization structure enable Healthbreak to successfully serve large customers and drive measurable ROI.
Healthbreak realized immediate and long-term value with Healthie, both in delivering virtual care and in managing large, complex client programs. With a platform that required no technical ramp-up, they were able to go live with virtual care in just two weeks—accelerating time-to-market and expanding access to clients far beyond their physical footprint.
With Healthie, Healthbreak experience:
- Time to Market: Rapid virtual care launch allowed Healthbreak to reach clients beyond their immediate geography.
- Suborgs: Ability to provide secure, isolated, branded environments that increase client satisfaction and retention—clients of all sizes and geographic locations.
- Reporting & Analytics: Comprehensive tools demonstrate program ROI and inform client decision-making.
- Robust, Scalable Clinical Tools: Support high-volume scheduling, charting, program management, and reporting.“Healthie is incredibly user-friendly. I don’t come from a tech background, and I can navigate everything with ease. That ease of use and the ability to launch so quickly has had a huge impact on our ROI.” - Dawn Obermiller, Program Manager at Healthbreak
Healthbreak needed to rapidly transition to virtual care
COVID-19 served as the catalyst for Healthbreak to modernize high-volume wellness operations.
Healthbreak is a national provider of worksite wellness programs, helping employers improve population health, reduce healthcare costs, and build more productive cultures. Serving both large and small public-sector and private organizations, they offer coaching, incentive programs, and fitness management.
When COVID-19 halted in-person engagement, Healthbreak urgently needed a secure, scalable way to deliver virtual coaching. “We needed a platform that could keep our services running without compromising privacy, security, or the experience our clients expect,” shared Dawn Obermiller, Program Manager.
Healthbreak works with enterprise clients experiencing significant operational strain, making it difficult to efficiently reach and manage large populations. In one case, a single program manager was manually scheduling sessions for 45,000 members, making sign-ups and attendance tracking nearly impossible. “It simply wasn’t scalable,” Obermiller noted. This experience reinforced Healthbreak’s decision to invest in an all-in-one platform to streamline care delivery and scheduling at scale.
Healthbreak launches with Healthie in just 2 weeks
Healthie’s Parent–Suborganization structure enables Healthbreak to deliver customized, client-specific solutions.
Healthie allowed Healthbreak to rapidly scale virtual care and modernize high-volume operations—removing geographic limitations and increasing access across all client programs.
By leveraging Healthie’s scheduling, Healthbreak’s largest client was able to expand from 5 weekly sessions to 10–15, with sign-ups, attendance tracking, and reporting fully automated. When the client later requested a branded application process, Healthbreak leveraged Healthie’s suborganization structure to create a dedicated, white-labeled environment that preserved strict HIPAA and security requirements.
Healthbreak also uses suborganizations to segment customers into tailored categories, creating isolated environments for distinct client programs when needed. This structure enables complete data separation while delivering a fully white-labeled experience, allowing Healthbreak to offer elevated, enterprise-grade solutions.
Additionally, Healthbreak benefits greatly from Healthie’s robust reporting capabilities. “Reporting is very important to us—clients want to see results. Healthie’s reporting tools and API let us create in-depth program performance reports,” said Obermiller. Scheduling, intake, programs, forms, in-session charting, and multi-provider functionality help form the complex backbone of Healthbreak’s scalable, secure wellness offerings.
