Clinically excellent healthcare today is longitudinal, collaborative, and focused on patient outcomes. Rising consumer expectations for modern healthcare experienced coupled with increasing reimbursement for asynchronous care is creating a special moment in healthcare whereby organizations can couple live sessions with asynchronous healthcare experiences.

The best programs are tailored based on a patient's specific care needs, and leverage best-in-class collaborative care teams with digital health experiences for long-term member engagement. Many layer in AI to organize clinician workflows and drive towards a streamlined administrative experience.

Healthie enables you to deliver asynchronous (async) care at scale while maintaining a focus on measurable personalized outcomes and organizing billable episodes of care. Whether you're looking to engage clients through a blend of live and async interactions, track measurable results, or integrate AI to improve operational efficiency, Healthie offers the tools to make it happen. And, because Healthie is API-First, organizations are able to automate important clinical actions so that providers can spend as much time as possible on patient care, and even use Healthie headless to connect engagement tools into an existing patient or clinical experience.

This guide will walk you through leveraging Healthie for asynchronous care, the key benefits, best practices, and ways to incorporate AI to enable and measure outcomes.

Benefits of Async Care

Healthcare delivery is evolving, and coupling clinical efficiency with better patient outcomes to deliver on the promise of value-based care is more important than ever. With increasing demands on clinical operations administrators to streamline workflows, reduce provider burnout, and prove quantifiable outcomes, leveraging asynchronous care has become tablestakes for many organizations.

The shift toward asynchronous care is unlocking potential for both providers and patients by:

• Reducing Provider Burnout: Offload repetitive tasks and optimize high-value interactions to allow providers to focus on patient care without overextending their time.
• Expanding Reach: Engage more patients, including those in remote or underserved areas, without overburdening your team.
• Driving Member Engagement: Personalized communication, tracking, and resources keep clients feeling supported and connected.
• Focusing on Quantifiable Outcomes: Use data to measure and highlight improvements, ensuring quality care while showcasing impact to stakeholders.

Building Asynchronous Care Programs

There is a full spectrum of potential async care models and most organizations leverage a hybrid approach - blending live sessions with personalized, engaging, digital experiences.

Here are some examples and best practices in organizing an asynchronous care program, and incorporating best-in-class engagement tools to drive adoption while tracking billable encounters:

Multi-channel engagement pathways:

• Chat: Build ongoing rapport with patients, leveraging AI-powered solutions on back-end to review and draft chats.
• Journaling: Encourage journaling, chat updates, and follow-ups to keep clients actively engaged.
• Integration with Wearables & Devices: Seamlessly connect wearables like fitness trackers and CGMs for real-time data sharing and aggregation individually and collectively.
• Care Plans: Tailored plans ensure clients follow evidence-based pathways suited to their unique needs.

Multi-channel sessions & coaching modals:

• 1-1 sessions: Matchmake the right provider or health coach with the right patient, and coordinate clinical network into a Care Team
• Group Sessions: Group webinars to foster community and structured accountability groups for peer support
• Programs: Asynchronous drip content distributed and personalized for patient based on their Care Plan, customized to target specific health goals.
• Webinars: Webinars and educational programs for skill-building and motivation.

Measuring Success with Async and Hybrid Care Models

Measuring outcomes is critical to validating the success of asynchronous or hybrid care delivery. Healthie’s Visualize and Bridge data tools empower you to:

1. Track Client Progress: Real-time reports show adherence to care plans and engagement rates.

2. Measure Clinical Outcomes: Aggregate data from wearable devices, journaling, and coaching sessions for insightful metrics.

3. Demonstrate Results to Stakeholders: Showcase improvements with hard data to highlight the effectiveness of your care programs.

These tools are designed to align care delivery with performance goals, enabling organizations to prove outcomes and monitor trends at scale.

Incorporating AI to Scale and Enhance Asynchronous Care

AI is revolutionizing operations in the health and wellness industry. With Intelligence by Healthie, you can elevate how your team handles asynchronous care:

• Streamline Operations:
• • Use AI to triage client requests to the appropriate team members.
  • Automate repetitive admin tasks, such as scheduling and check-ins.
• Enhance Client Interaction:
• • AI-generated chat drafts help providers initiate meaningful conversations faster.
  • Leverage predictive analytics to monitor client behavior and provide timely interventions.
• Tailored Experiences at Scale:
• • Healthie’s API-first architecture allows integration with existing systems, creating a seamless, headless experience for end-users.

Learn how Intelligence by Healthie simplifies care management.

Healthie is continuing to expand our toolkit for Asynchronous Care. For example, we're rolling out Encounters, Phased Visits, and Episodes of Care, which will create even more flexibility in delivering specific care pathways. These features allow healthcare teams to coordinate multi-provider engagements, document seamlessly, and manage complex treatment pathways.

Evolving your async care models

By combining the flexibility of asynchronous care with tools like Healthie’s engagement and data analytics features, your organization can deliver personalized, outcome-driven results at scale. Here are ways to get started:

• Starting small by introducing asynchronous journaling, check-ins, and reminders.
• Gradually layering in advanced tools such as AI-assistance and wearable integrations.
• Tracking and analyzing outcomes to optimize and refine care delivery.

Want to connect with us?

Schedule a demo today and let's chat about incorporating asynchronous care into your organization.