Pelago experience a growing ROI as Healthie becomes core to their operations
Pelago unlock features and streamline care delivery for tens of thousands of members.
Within a year of adopting Healthie, Pelago has already seen significant ROI across engineering efficiency, operational streamlining, and care delivery. By centralizing key workflows and leveraging Healthie’s built-in, HIPAA-compliant features, Pelago has redirected engineering resources to more strategic initiatives.
With Healthie, Pelago have:
- Experienced a significant reduction in time-to-launch for care workflows and features
- Supported a care team with scalable scheduling, charting, and form functionality
- Served tens of thousands of active patient members
- Improved care team efficiency through conditional logic and smart forms
Currently in Phase 2 of a three-phase implementation plan, the team is layering in more functionality from Healthie as they grow. “Healthie gives us leverage. It lets us focus on what’s unique to our model, instead of reinventing the wheel.” – Josh Hill, Director of Engineering at Pelago
Pelago search for an API-first solution after outgrowing an EHR
Pelago needed a platform that could keep pace with rapid growth and integrate seamlessly with their existing infrastructure.
Pelago faced a critical scaling issue: their internal EHR system could no longer support the needs of a rapidly growing care team. “We built something that worked for us in the early days,” said Josh Hill, Director of Engineering at Pelago, “but it quickly became clear we were spending too much time maintaining tools instead of delivering new features.”
The engineering team considered building out their existing system or switching to a traditional EHR platform, but none met their need for speed, flexibility, and extensibility. “We were looking for something API-first,” Hill noted, “something that would allow us to move fast without waiting on vendor roadmaps.”
A key priority was enabling care operations teams to be more self-sufficient — especially when it came to building out workflows, custom forms, and lightweight integrations. Through industry connections, Hill’s team was introduced to Healthie, which quickly emerged best fit for their needs.
Healthie provides a flexible, headless EHR that enables Pelago to leverage integrations and scale intelligently
By layering Healthie’s API-first infrastructure into their existing systems, Pelago accelerated development, empowered care teams, and centralized key operational workflows.
Healthie’s API-first, white-labeled platform provided Pelago with the ability to deliver new workflows and features with minimal development overhead. “With Healthie, we can stand up care team functionality in days instead of weeks,” said Josh Hill, Director of Engineering at Pelago
Pelago didn’t have to abandon their internal systems — instead, they extended them. By integrating their backend with Healthie’s APIs, they seamlessly pulled data into their own app while continuing to use their internal EHR where needed. “Healthie’s headless infrastructure made it easy to layer in the pieces we needed, without taking on extra complexity,” Hill explained.
Today, Pelago leverages Healthie’s charting, scheduling, and form-building tools, and is working toward a centralized dashboard that will bring more of their homegrown functionality into the Healthie ecosystem.
