If you've been using AI Scribe for telehealth, you already know what it feels like to finish a Zoom session and have a structured chart note draft waiting for you. The documentation burden lifts. You're more present during the call. The note gets done.

But the moment you see a client in person — or take a phone call — that advantage disappears. You're back to typing notes by hand, reconstructing details from memory, or catching up on documentation after hours.

Ambient Scribe extends Healthie's AI Scribe capability to in-person and phone appointments. Providers can now record audio directly within the Healthie platform and receive automatically drafted chart notes — the same way Scribe works for telehealth, applied to every session type.

The same workflow you already know — now for every appointment

Ambient Scribe doesn't introduce a new tool or a separate process. It works exactly like the AI Scribe you use for telehealth: start the session, let Scribe run in the background, and receive a structured draft note when it's done.

The same chart note templates you've configured — SOAP, ADIME, intake, progress notes, or any custom form — apply to in-person and phone sessions. Your documentation setup doesn't change. Your workflow doesn't change. The coverage does.

Document in-person sessions without breaking the clinical moment

During an in-person session, the pressure to capture information competes directly with presence. Providers who are mentally composing notes are not fully engaged with the client in front of them.

With Ambient Scribe, audio is captured through your device's microphone directly within Healthie. You don't need a separate app, a third-party tool, or a browser extension. When the session ends, a chart note draft is ready for your review — with the relevant fields populated from the conversation.

You stay in the room. The note takes care of itself.

Phone sessions are covered too

Phone calls have long been the documentation blind spot. Telehealth-only scribing tools don't touch them, and in-practice workarounds — scratch notes, post-call recaps — add time without improving accuracy.

Ambient Scribe supports phone appointments alongside in-person sessions. If you see clients via video, in person, and by phone, all three session types now produce drafted chart notes within the same workflow.

Be fully present — in every care setting

Based on Healthie internal data, providers save an average of 15 minutes per session on documentation with AI Scribe. At a full caseload, that's hours back in your week.

Ambient Scribe extends that time savings to appointments that previously offered none. For practices with a mixed session model — some telehealth, some in-person, some phone — the cumulative impact is significant.

More than time, though, it changes how sessions feel. Providers who aren't mentally charting are more engaged. Clients notice. Ambient Scribe is designed to make that quality of presence available in every appointment, not just the ones on Zoom.

Consistent documentation across your entire organization

For group practices and enterprise organizations, documentation variability across providers and session types creates downstream problems — inconsistent note quality, compliance risk, and care continuity gaps.

Ambient Scribe standardizes the documentation workflow across in-person, phone, and telehealth sessions, using the same templates and the same review process organization-wide. Every provider on your team works the same way regardless of how they're seeing clients. Notes are drafted, reviewed, edited, and signed in one place — inside Healthie, where the rest of the clinical record lives.

Everything stays inside Healthie

AI Scribe has always been natively embedded in Healthie — not a bolt-on, not a browser extension, not a separate login. That's true for Ambient Scribe as well.

Audio is captured, transcribed, and processed within Healthie's HIPAA-compliant platform. Draft notes are linked to the corresponding appointment and stored directly in the client's chart. No data leaves the platform. No manual transfers. The documentation workflow that works for telehealth works exactly the same way for in-person and phone sessions.

Get started with Ambient Scribe

Ambient Scribe is available to existing AI Scribe customers and as an add-on for Plus, Group, and Enterprise plans.

If you're already using AI Scribe, Ambient Scribe extends your existing subscription — no new setup required beyond enabling the feature for in-person and phone appointment types.

If you haven't yet enabled AI Scribe, Ambient Scribe is a natural starting point, especially if your practice includes in-person or phone sessions alongside telehealth.

👉 Learn more and get started: AI Scribe Overview

👉 Explore AI Charting by Healthie