Protera Health grows 10x with Healthie as their foundation
Protera Health leverages Healthie to streamline operations, integrate with their complex technology and data infrastructure, and provide top-notch patient engagement.
With Healthie, Protera Health scales rapidly while improving clinical outcomes, operational efficiency, clinical workflows, and patient engagement. The platform’s adaptability empowers Protera Health to iterate quickly and support their fast-growing, clinician-led model.
Results Protera Health achieves with Healthie:
- 10x growth with quality: Healthie’s API-first platform adapted seamlessly as Protera Health expanded its care model and team, all while continuing to improve key clinical, engagement, and experience metrics
- Faster, cleaner billing operations: Direct integration within the Healthie ecosystem enables automated ledger creation and eliminates the need to consolidate data from multiple systems.
- Improved patient engagement: Patients receive regular education and easy, direct access to their care team through a unified portal experience.
- Flexible documentation workflows: Customizable charting templates allow Protera Health to refine care delivery as new best practices emerge.
- Stronger multidisciplinary coordination: Clinicians, health coaches, and specialists collaborate efficiently through embedded tools and shared systems.
“We rely on Healthie every day across our workflows. It’s flexible, intuitive, and innovative solution allows us to move fast without compromising quality.”
— Jake Chase, PT, DPT, COMT, Director of Operations at Protera Health
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Protera Health needed a scalable solution to support rapid expansion of collaborative care
Protera Health needed an API-first platform to support fast iteration, provider coordination, and patient engagement.
Protera Health is a value-based care organization delivering integrated musculoskeletal (MSK) care through a fully virtual, physician-led, multidisciplinary model. “The idea was that if we equip our best-in-class multidisciplinary care teams with integrated technology, we could achieve a true integrated practice unit (IPU) delivery model and make it far more scalable than brick-and-mortar models,” Protera Health’s Senior Director of Operations, Jake Chase, PT, DPT, COMT.
As they began to rapidly grow, Jake and the Protera Health team recognized they needed an API-first solution capable of growing alongside them. “Our EMR at the time was fairly static and not integrated into our similarly rapidly evolving technology infrastructure. We needed a platform that could scale with us, integrate with our internal tools, handle fast iteration, and support custom workflows,” said Chase.
Protera Health leadership searched for a platform that could coordinate across clinical, administrative, and billing teams, handle complex billing across direct invoicing and in-network (medical claims) value-based contracts, and provide advanced tools for asynchronous patient engagement with embedded communication, education, and outcome-tracking tools.
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Protera Health leverage Healthie to create a unified experience
Healthie’s robust feature set and flexible API enable Protera Health to create the ideal experience for their providers and patients.
Protera Health chose Healthie for both its comprehensive, out-of-the-box feature set as well as the flexibility it provides from being an API-first solution. “We leverage on the API to fuel our own technology and patient volume growth,” said Jake Chase, "it enables us to be uncompromising in achieving high-quality outcomes as we build exactly what our providers and patients need.” The ability to integrate chat and EHR tools directly into Protera Health’s custom patient portal saves development time and creates a personalized experience.
Adopting Healthie also streamlined Protera Health’s billing operations through the direct integration with supported partners within the Healthie ecosystem. Chase explains that “now we can pull everything into Healthie to build our own ledgers and deliver bespoke billing models to our health plan partners, all of whom have their own desired way to get invoiced — whether directly or through claims.” This consolidation eliminated the need to reconcile data across platforms, saving time and reducing errors in financial reporting.
Protera Health also leverages Healthie’s editable charting tools to keep pace with evolving workflows. “It’s very, very easy and intuitive,” Chase noted. Combined with Healthie’s patient engagement tools for asynchronous education and communication, the platform enabled Protera Health to scale efficiently while staying true to its integrated, high-touch care model.
If you are a health plan or employer looking to reduce MSK expenditures while improving outcomes and engagement, click here to learn more about Protera Health.