Healthie drives patient retention and provider satisfaction
Healthie’s refined platform allowed Blossom to bypass early operational challenges and streamline workflows from day one.
Blossom Health saw immediate impact from implementing Healthie, achieving efficient workflows, high provider satisfaction, and strong early patient engagement. Within the first weeks of operation, the platform enabled the team to deliver a seamless patient experience, from intake to the first appointment, while automating administrative tasks that typically require a larger back-office team. Even at an early scale of 25 patients per week, retention was high, laying the groundwork for long-term growth.
With Healthie, Blossom achieve:
- Fully operational psychiatry services launched within three months.
- Efficient patient workflows and streamlined administrative tasks.
- High early retention
- API flexibility supports customizations for provider and patient experience.
"Even in the first few weeks, Healthie enabled smooth operations, high patient retention, and satisfied providers. Automation and streamlined workflows let our small team operate at the efficiency of a much larger back office, giving us confidence to scale.” – John Zhao, Founder & CEO
Blossom Health needed a scalable clinical infrastructure to launch virtual psychiatry services
Blossom Health needed an all-in-one platform that could support rapid implementation while meeting provider, patient, and payer expectations.
Blossom Health launched in 2024 with a mission to deliver a seamless, high-quality experience for providers, patients, and payers in psychiatric care. With no EHR, clinical infrastructure, or patient operations in place, the team set out to find an all-in-one platform that was reliable, compliant, and scalable. Founder & CEO John Zhao explains, “We wanted to create a winning experience from day one—there was no room for inefficiency or fragmented solutions.”
Blossom conducted thorough due diligence on modern, developer-friendly platforms. A referral from an existing Healthie customer underscored that Healthie was built for startups and designed to support fast-moving teams. From the earliest conversations, Blossom was struck by the partnership dynamic. “Having worked across many startups and with B2B software providers, Healthie is in the top percentile for responsiveness, customer care, and customer service. From our first interaction, it’s been wonderful working with each individual on the team. We’re truly fortunate to work with the Healthie team,” notes Zhao.
Healthie provides a turnkey, flexible solution
Blossom Health evolves from zero technical infrastructure to seeing patients in just 3 months.
Blossom Health selected Healthie as its clinical and operational backbone because it offered the fastest and most reliable path to launching psychiatry services with a modern, scalable infrastructure. Out of the box, Healthie delivered the core components Blossom needed—charting, scheduling, intake, eRx setup, and patient management—allowing the organization to move from no infrastructure in August to full operations by November. Within the first two weeks of seeing patients, the team was already running smoothly at a pace of 25 weekly visits.
What solidified the decision was Healthie’s long-term scalability. As Zhao noted, “What sold us on Healthie was not just that it suited our immediate use, but that it has the capability for us to scale on top of the platform for years to come.” Blossom now uses Healthie’s API to customize provider and patient experiences, automate operational tasks, and build a model that can expand efficiently across new geographies.
