Notification History (Client Communication Log)
See a complete, filterable log of every email, SMS, and push notification sent to a client, including delivery status (Sent, Delivered, Bounced) for each one. Useful for troubleshooting missed appointment reminders, invite emails, or confirmations without leaving the client's profile. Filter by notification type, status, and date range.
Built by Core Engineering
The problem it solves
When a client says they never received a reminder, confirmation, or invite email, providers have no easy way to confirm whether it was actually sent, and if so, what happened to it. Notification History solves this by giving a filterable, per-client record of every automated communication and its delivery outcome.
What's included
- Per-client notification log accessible from Notification History on the client's profile
- Coverage across email, SMS, and push notification channels
- Delivery status per notification: Sent, Delivered, or Bounced
- Filtering by notification type, status, and date range
- Channel indicators distinguishing email from SMS/push entries
How it works
From a client's profile, a provider clicks Notification History below the client's photo/email to open a side-panel drawer listing every notification sent to that client. Each entry shows an icon for its channel (envelope for email, phone for SMS/push) and a status (Sent, Delivered, or Bounced). The list can be filtered by notification type, status, and date range to narrow down a specific message. If an email shows Sent but the client didn't receive it, the provider should verify the email on file; if it shows Delivered, the client should check their spam folder; if it Bounced, the email on file is likely incorrect.
Notification History gives providers a per-client log of every email, SMS, and push notification Healthie has sent on their behalf, along with its delivery status. It's built for troubleshooting communication issues, such as a client not receiving an appointment reminder or invite email, without needing to guess whether a message actually went out. Each entry is marked with an icon indicating the channel (an envelope for email, a phone icon for SMS or push), and can be filtered by notification type, status, and date range. Statuses include Sent, Delivered, and Bounced, helping identify whether an issue is on Healthie's end, in the client's inbox, or with the email address on file.