Custom Text Reminders
Lets organizations customize automated appointment reminder texts beyond Healthie's default message. Route SMS through your own Twilio account for fully custom content, or have the portal link removed from the default text. Useful for organizations that need branded messaging or want to limit what's included in a client's text reminder.
Built by Core Engineering
The problem it solves
Healthie's default text reminder is fixed and always includes a link to the client portal, which doesn't fit every organization's branding or communication needs. Without a way to adjust it, organizations have no control over the wording or the inclusion of that link.
What's included
- Twilio-based SMS routing for fully custom reminder content
- Option to remove the portal link from default reminder text
- Applies across all appointment types using text reminders
- Works alongside existing SMS reminder timing settings
How it works
An organization's text reminders are either routed through their own connected Twilio account for custom content, or configured to omit the portal link from Healthie's default message. Once set, the change applies to all automated text reminders sent for appointments.
Custom Text Reminders allows organizations to move beyond Healthie's fixed default SMS reminder text. It's built for organizations with a white-labeled account that want control over how automated appointment reminders read. One option routes reminders through the organization's own Twilio account, enabling fully custom message content. The other keeps Healthie's default text but removes the portal link from the message.