Custom Domain Email Sending
Lets organizations send automated client emails, like appointment reminders and receipts, from their own email domain instead of a generic Healthie address. Requires adding DNS records to the organization's domain to authorize Healthie to send on their behalf. Available as part of semi or full web white-label.
Built by SE Team
The problem it solves
Organizations on white-label plans want every client touchpoint, including automated emails, to reflect their own brand, but by default, automated emails come from a generic Healthie address rather than the organization's own domain. This can confuse clients or make communications feel disconnected from the organization's brand, since they may not recognize or trust emails from an unfamiliar sender.
What's included
- Custom email domain configuration for automated client emails
- DNS record setup to authorize sending on the organization's behalf
- Applies to appointment confirmations, reminders, and other automated client emails
- Available as part of semi or full web white-label
How it works
An organization adds specific DNS records to their domain, authorizing Healthie's email system to send messages on their behalf. Once those records are verified, automated client emails are sent from the organization's own email address instead of a generic Healthie address.
Custom Domain Email Sending lets organizations send automated client emails, such as appointment confirmations and receipts, from their own email domain rather than a generic Healthie address. It's built for organizations on a semi or full web white-label plan who want every client-facing email to carry their own branding. Setting it up requires adding specific DNS records to the organization's domain, authorizing Healthie's email system to send on their behalf. Once configured, all automated emails to clients are sent from the organization's chosen email address.