Appointment Reminders (Email & SMS)
Automatically send email and/or SMS reminders to clients ahead of their upcoming appointments, cutting down on no-shows. Admins choose which reminder windows to send, from days out down to the hour before. Clients can confirm or cancel directly from a reminder text.
Built by Core Engineering
The problem it solves
Missed appointments are costly, and manually calling or emailing every client ahead of their session isn't realistic at scale. Appointment Reminders solves this by automatically notifying clients through the channel they're most likely to see, at the timing an organization chooses, without requiring staff to track appointments individually.
What's included
- Configurable email and/or SMS reminder windows (days or hours prior to appointment)
- Email reminder templates with partially customizable text
- SMS reminders that let clients confirm or cancel via text reply, or opt out via "Stop"/"Unsubscribe"
- Same-day appointment confirmation emails for last-minute bookings
- Enterprise-only Twilio account routing for custom SMS content, or hiding portal links from texts
- Notification History log showing delivery and bounce status per client
How it works
An admin navigates to Settings > Calendar > Appointments > Appointment Alerts and selects which reminder windows to enable for email and/or SMS. Once configured, Healthie automatically sends the selected reminders ahead of each client's appointment; SMS reminders go out once daily around 1:30pm ET for next-day appointments (or right on schedule for 1-hour-prior reminders), while email reminders send based on the selected windows. SMS reminders and confirmations are available on Production accounts only, not staging, and clients can opt out of text reminders at any time by replying "Stop" or "Unsubscribe." There's no additional charge for SMS reminders regardless of volume, though appointment confirmations and cancellations via SMS require a Plus plan or above. If SMS confirm/cancel replies are enabled, clients can reply to a reminder text to confirm or cancel their appointment, subject to any cancellation policy in place. Enterprise organizations can route SMS through their own Twilio account to customize message content, or request that portal links be hidden from texts entirely; non-Enterprise accounts can't customize SMS text content. Staff can review whether a reminder was delivered or bounced from the client's Notification History.
Appointment Reminders automatically notify clients about upcoming appointments by email, SMS, or both, so staff don't have to call or email to confirm manually. It's built for organizations looking to reduce no-show rates without adding to front-desk workload. Admins choose which reminder windows to enable, from multiple days out down to one or two hours before the appointment, and can optionally allow clients to confirm or cancel directly by replying to a reminder text. Email reminder text can be partially customized through Email Template settings, while SMS reminder content is fixed.