Scheduling Priority
Automatically resolves scheduling conflicts by giving priority to specific providers when multiple team members share the same available slot. Admins assign each provider a priority ranking, and the higher-ranked provider is scheduled first. Useful for organizations that want certain providers prioritized during round-robin or shared-availability booking.
Built by Core Engineering
The problem it solves
When multiple providers share the same open slot, bookings default to random or arbitrary assignment, which doesn't account for business priorities like balancing caseloads or favoring specific providers. Without a way to rank providers, organizations have no control over how these scheduling ties are resolved.
What's included
- Numeric Scheduling Priority field per provider
- Automatic tie-breaking when providers share an available slot
- Priority ranking configurable by organization admins
- Higher-ranked providers scheduled first
- Applies across shared and round-robin booking flows
How it works
Same slot available
Compare priority ranking
Assign higher-priority provider
Scheduling Priority automatically determines which provider gets booked when two or more providers share the same open availability slot. It's built for organizations using shared or round-robin scheduling who want specific providers favored based on business needs, such as seniority or caseload balancing. Each provider is assigned a numeric priority ranking by an admin, and the provider with the higher ranking is scheduled first whenever a tie in availability occurs.