Outlook Calendar
Two-way syncs Healthie's calendar with Microsoft Outlook, so appointments booked in Healthie appear on a provider's Outlook calendar and existing Outlook events block availability in Healthie automatically. This keeps a provider's practice schedule and personal calendar aligned without manual reconciliation.
Built by Core Engineering
The problem it solves
Providers who run their schedule out of Outlook have no automatic way to stop clients from booking over existing commitments, and cross-checking two calendars by hand is unreliable. A missing or one-directional connection leaves double-booking risk on the provider rather than the system.
What's included
- Bidirectional sync between Healthie and the provider's Outlook calendar
- Automatic creation of a "Healthie" calendar entry inside Outlook
- HIPAA-safe defaults withholding client names unless a signed BAA is on file
- Override of weekly availability based on events marked busy in Outlook
- IT-admin-aware error handling for institutional Outlook accounts with restricted sync permissions
How it works
Navigate to Calendar > More > Sync Calendar > Outlook in Healthie. This redirects to the Microsoft Outlook login screen, where the provider signs in to establish the connection — pop-up blockers must be disabled for this step to complete. The initial sync can take up to an hour; providers should confirm "Healthie" appears under My Calendars in Outlook once it finishes. From there, Healthie appointments push to Outlook automatically and Outlook events marked busy pull into Healthie to block availability. If sync fails, it's typically because the provider's email host or IT administrator hasn't granted calendar-sharing permissions, which the organization's IT admin needs to enable.
Outlook Calendar sync creates a bidirectional connection between Healthie and Microsoft Outlook: Healthie appointments push onto the provider's Outlook calendar, and existing Outlook events pull into Healthie to override weekly availability and prevent double booking. It's built for providers and organizations whose day-to-day scheduling lives in Outlook, and it requires pop-up blockers to be disabled for the sync to authenticate. Setup happens in Healthie's Calendar settings by signing into the provider's Outlook account, after which the initial sync completes within about an hour. To preserve HIPAA compliance, client first and last names are withheld from synced Outlook events unless the organization has a signed BAA with the calendar provider.
