Healthie Video Call
Lets providers and clients meet for 1:1 telehealth sessions directly from the web browser or Healthie mobile app, with no extra installation or plugins required. Included on every Healthie plan, sessions launch straight from the calendar and support side-by-side charting and secure chat during the call.
Built by Core Engineering
The problem it solves
Providers offering 1:1 virtual visits need a HIPAA-compliant way to connect with clients without asking them to install a separate video app or manage a third-party account. A separate telehealth tool disconnects the session from the client's chart and scheduling data, forcing providers to switch between systems during a visit.
What's included
- Built-in 1:1 HIPAA-compliant video call, included on every Healthie plan
- Join link surfaced in the Client Portal and Healthie mobile app 10 minutes before the appointment
- Adjustable video layout (mini, full screen, or stacked) during the call
- Live charting and Quick Profile access alongside the video feed, without leaving the call screen
- Secure in-call chat synced with the client's regular Chat conversation, and browser-based screen sharing
How it works
Providers confirm "Healthie Video Call" is checked as an appointment type under Settings > Calendar > Appointments, then add it as a contact type on any appointment type they want offered virtually. When a client books (or a provider schedules) an appointment with that contact type, both parties see a join banner in their dashboard or Client Portal starting ten minutes before the session; clicking it launches the call directly in the browser, no download required. On mobile, providers and clients tap the appointment in the Sessions tab and select "Start Video Chat" to launch inside the app. During the call, providers can open Private Notes to chart in real time, view the client's Quick Profile (demographics, latest height/weight, and other key details) without leaving the call, and use the Chat panel to message the client — charting, Quick Profile, and chat are only available when launching from a web browser, not the mobile app. Screen sharing is also browser-only for native calls and requires a Chrome extension on first use. Only 1:1 sessions are supported; group sessions must be created as a Zoom appointment instead, and call recording is not available natively — providers needing a recorded session should use a Zoom appointment.
Healthie Video Call provides a HIPAA-compliant, built-in telehealth option for one-on-one sessions, letting providers and clients meet without leaving the Healthie platform. It's available to every Healthie provider by default and requires no local software installation, working directly from a web browser or the Healthie mobile app. Providers enable it by selecting Healthie Video Call as the contact type on an appointment type, after which a join link appears in the client's portal and mobile app ten minutes before the scheduled session. Group sessions require Healthie's Zoom integration instead.