Zoom Cloud Recording
Stores Zoom session recordings in the cloud instead of on a provider's device, so any team member with access to the appointment can view them. Enabled org-wide as a paid add-on, at the same HIPAA-compliant level as the rest of Healthie's Zoom integration.
Built by Partner
The problem it solves
Providers who record sessions locally have recordings tied to a single device, making it hard for other team members to access a session or ensure recordings are stored securely and consistently. Local storage also puts the compliance burden on the individual provider's device encryption and password protection rather than a centrally managed system.
What's included
- Cloud storage of Zoom session recordings, viewable from the appointment in Calendar
- Visibility for any team member with access to that appointment's details
- HIPAA-compliant recording and storage, consistent with Healthie's Zoom BAA
- Optional case-by-case transcript enablement on request
How it works
During a Zoom session, the host presses Record and selects Record to the Cloud. After the session ends, Zoom processes the recording, which can take up to an hour, and the finished recording then appears on the appointment under Calendar, visible to any team member with access to that appointment's details. Transcripts are not enabled automatically with cloud recording; that requires a separate request.
Zoom Cloud Recording stores a provider's Zoom sessions in the cloud instead of on a local device, at the HIPAA-compliant level of Zoom that Healthie's integration runs on. It's for organizations that want recordings accessible to any team member with visibility into the appointment, rather than saved to one provider's computer, and it requires every provider in the organization to participate once enabled. Providers start a cloud recording from the Record option during a Zoom session, and the finished recording appears on the appointment in Calendar once Zoom finishes processing it, which can take up to an hour. Recordings have no expiration date and can't currently be stored inside a client's chart, and once a recording is deleted it can't be recovered.
