Task Creation on No-Show or Late Cancellation
Creates a task for the scheduling team whenever a client appointment is marked as a no-show or late cancellation. Keeps outreach timely and ensures no missed appointment falls through the cracks.
Built by SE Team
The problem it solves
No-shows and late cancellations require prompt outreach to reschedule, but without an automated trigger, these appointments are often missed in the daily queue. Manual tracking across a high-volume schedule creates inconsistency and leaves gaps that reduce provider utilization.
What's included
- Session status trigger -- fires on no-show or late cancellation
- Auto-generated scheduling task assigned to a configured team member or queue
- Dynamic task body -- includes provider name, appointment type, and appointment date
- Configurable task priority and due date offset (e.g., 3 days from creation)
- Compatible with multi-provider and multi-location deployments
How it works
Appointment status updated
Status = no-show or late cancellation
Create task
Task Creation on No-Show or Late Cancellation triggers the moment an appointment's session status is updated to no-show or late cancellation, and immediately generates a task assigned to the scheduling team. The task includes the provider name, appointment type, and appointment date, giving the scheduling team the context they need to act without looking up the record. Priority level and due date are configurable. This workflow is built and managed through Automate by Healthie.
