SuperDial
Automates outbound insurance verification calls using an AI voice agent, then writes the results back into Healthie as a Charting Document. Set up a customized verification script once, and SuperDial's agent places payer calls on your behalf instead of staff spending hours on hold.
Built by Partner
The problem it solves
Verifying insurance eligibility and prior authorizations typically means staff spending hours on hold with payers, one call at a time. Without automation, that time comes directly out of the day a billing team could spend on higher-value follow-up work.
What's included
- AI voice agent that places outbound insurance verification calls to payers on a practice's behalf
- Customizable verification scripts, including conditional questions based on prior answers
- Reference to a client's existing insurance details directly within the script
- Verification results delivered as a table view and PDF in SuperDial, and automatically filed as a PDF in the patient's Healthie Charting Documents
- Status tracking for each patient's insurance verification request from within the SuperDial portal
How it works
From the SuperDial portal, a practice builds a customized insurance verification script, optionally referencing a client's existing insurance details and branching into conditional questions based on prior answers. Selecting Verify Insurance for a patient sends that script to SuperDial's AI voice agent, which places the call to the payer and works through the script in real time. Once the call completes, results appear as a table and PDF in SuperDial, and a PDF copy is automatically added to the patient's Charting Documents in Healthie.
SuperDial integration automates outbound insurance verification calls: an AI voice agent places the call to the payer, using a customized script, and writes the results back into Healthie. It's for billing and front-office teams who want eligibility checks, prior authorizations, and payer follow-ups handled without staff spending time on hold, and it requires access to the SuperDial portal to configure scripts and initiate calls. Verification scripts can include conditional questions based on previous answers and reference a client's existing insurance details, and results come back as a table and PDF in SuperDial plus a PDF automatically filed in the patient's Healthie Charting Documents.
