Puppeteer AI
AI agents that communicate with patients via phone and SMS using your clinic's customized scripts — automating intake, triage, scheduling, medication check-ins, and symptom follow-ups.
Built by Partner
The problem it solves
High-volume practices spend hours on manual patient outreach — intake confirmation, appointment reminders, symptom check-ins, and post-visit follow-up. Phone-based workflows don't scale and result in inconsistent patient communication across the care journey.
What's included
- AI agents that communicate with patients over phone or SMS using a clinic's customized scripts
- Automated intake, triage, appointment scheduling, and rescheduling
- Medication adherence check-ins and symptom follow-up conversations
- Direct extraction of patient profile and history from Healthie for personalized conversations
- Human-in-the-loop escalation for sensitive or borderline cases, with full transcripts and call recordings available for review
How it works
An agent is built around a clinic's own scripts and workflows, then reaches patients by phone or SMS depending on what fits the use case. When a patient interacts with the agent, it pulls their existing profile and history from Healthie to personalize the conversation and can book appointments, verify insurance, or register the interaction back into Healthie automatically. If a conversation touches on something sensitive or the agent isn't confident in how to respond, it can escalate to a human team member instead of continuing on its own.
Puppeteer AI builds conversational AI agents that talk with patients by phone or SMS, using a clinic's own scripts to handle intake, scheduling, rescheduling, triage, and medication or symptom check-ins. It's for practices that want high-volume patient outreach handled without adding staff, and it requires Healthie's Patient Portal, since agents pull a patient's existing profile and history from Healthie to personalize each conversation. Agents can book appointments, verify insurance, register every interaction back into Healthie, and escalate to a human team member when a conversation needs oversight.
