The problem it solves
Care teams have no reliable, structured way to flag critical information about a patient that surfaces proactively at the point of care. Providers rely on informal communication (Slack, verbal handoffs) which leads to missed context during sessions.
What's included
- Free-text alert with an optional high-priority flag and optional expiration date
- Displayed as a block on Client Overview and inline within Quick Profile
- Optional pop-up modal requiring acknowledgment when a flagged profile is opened
- Full audit trail of create/edit/delete actions (timestamp, location, actor)
- Two org-level settings (master enable + show-on-open modal), both off by default
How it works
An org admin enables the feature under Settings → Internal Care Alerts, adding the alerts component to Client Overview (and Quick Profile automatically). A separate toggle controls whether opening a flagged profile shows an acknowledgment modal. Any user can create an alert with a required body, optional high-priority flag, and optional expiration date; expired alerts auto-hide. Alerts render as a Client Overview block and inline in Quick Profile, with every action logged (timestamp, location, actor).
Internal Care Alerts lets any team member flag important information on a client's profile — scheduling preferences, insurance issues, care gaps — so it surfaces proactively. It's built for teams that currently rely on Slack messages or verbal handoffs to pass along must-know details, and alerts are strictly internal and never visible to patients. Each alert has a required body, an optional high-priority flag, and an optional expiration date, and every action is logged with a timestamp and actor.
